Technical Support Jobs, Recruitment in HCL Chennai

Name of the company: HCL Technologies Limited
Experience needed: 1 to 4 yrs
Salary: Not negotiable
Openings: 15
Qualification: UG or PG or Doctrate
Job Location: Chennai, Bengaluru/Bangalore
Category of industry: BPO / Call Centre / ITES
Employee Role: Associate/Senior Associate -(Technical)
Skills needed: Technical Support IT helpdesk

Job platform:
 
Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users. Route problems to internal 2nd and 3rd level IT support staff. Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.

Administer and provide User account provisioning. Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's. Responds to telephone calls, email, instant messages, and assigned tickets from users;

Assign work orders / incidents to appropriate support teams and follow up until closure. Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps;

 Provide level 1 remote desktop support and perform other activities based on SOPs. Perform user account management activities . Technical Support Jobs, Recruitment in HCL Chennai



Contact:
 
Name of the company: HCL Technologies Limited
Whom to Contact: Geetha
Telephone:91-44-28291910
Address: 50-53,Greams Road First Floor M.N.Office Complex CHENNAI,Tamilnadu,India
Website: www.hcltech.com
 
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